Certificate IV in Leadership and Management

BSB40520

Business Management
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Certificate IV in Leadership and Management

The Certificate IV in Leadership and Management (BSB40520) is an Australian Qualifications Framework (AQF) Level 4 qualification designed for individuals aspiring to step into leadership, supervisory, or management roles. It is suited to those who are developing their leadership skills and wish to build a strong foundation in managing teams, fostering workplace relationships, and applying practical management techniques.

This qualification is ideal for individuals currently working in, or aspiring to, frontline management roles who want to formalise their experience and enhance their leadership capabilities. It is also suitable for those with limited management experience who are looking to develop their leadership potential and pursue new career opportunities.

Students will develop competencies in areas such as team leadership, operational planning, customer service excellence, emotional intelligence, and communication strategies, all delivered through flexible online learning.

Learning Objectives

Learning Objectives

Students will gain the skills and knowledge required to:

  • Lead effective teams by fostering collaboration, motivating staff, and managing team performance.
  • Demonstrate emotional intelligence to support team members and resolve workplace challenges.
  • Communicate effectively to build trust and facilitate positive workplace relationships.
  • Mentor and develop team members to support organisational goals.

Students will gain the skills and knowledge required to:

  • Implement operational plans and manage daily business activities.
  • Analyse and resolve problems using critical thinking techniques.
  • Ensure workplace compliance with WHS (Work Health & Safety) standards.
  • Monitor and improve customer service practices to enhance client satisfaction.

Potential job roles and titles vary across different industry sectors. At the completion of this qualification, individuals will be able to manage in a wide range of organisational and industry contexts. Some job titles may include: Team Leader, Supervisor, Frontline Manager, Office Manager, Leading Hand, and Coordinator.

Teaching Units

Teaching Units

  • BSBLDR411 - Demonstrate leadership in the workplace
  • BSBLDR413 - Lead effective workplace relationships
  • BSBOPS402 - Coordinate business operational plans
  • BSBXCM401 - Apply communication strategies in the workplace
  • BSBXTW401 - Lead and facilitate a team
  • BSBCRT411 - Apply critical thinking to work practices
  • BSBPEF402 - Develop personal work priorities
  • BSBSTR401 - Promote innovation in team environments
  • BSBTWK401 - Build and maintain business relationships
  • BSBWHS411 - Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 - Write complex documents
  • BSBPEF403 - Lead personal development

Delivery Mode

RPL
Online
Blended

Duration6 to 12 months

FeesLink

The qualification can be fast-tracked, depending on the current competencies of the student as well as their available time in completing the requirements.

Course Facts & Figures

Qualification Code

BSB40520

Qualification Title

Certificate IV in Leadership and Management

Entry requirements:

There are no formal entry requirements. However, it is recommended that students have some vocational experience or a keen interest in leadership and management.

Study Modes

  • Online
  • Blended delivery including face-to-face tutorials and online assessments

Qualification

Issued by Served to Cert

  • RTO: 45605

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Nationally Recognised Qualification

Yes

Total number of units

12

Duration

6 to 12 months

Cost

RPL $1,495
Online $3,500

USI and Certification

To receive your Qualification or Statement of Attainment, you must have a verified Unique Student Identifier (USI) unless exempt. AQF certification will be issued within 30 calendar days of completing all assessment requirements and once any outstanding fees are paid.

Learner Support & Reasonable Adjustment

You’ll have access to trainers via email (responses within 2 business days) and scheduled online tutorials to support you through your learning journey. We provide reasonable adjustment where appropriate. Veterans and transitioning ADF members can access referrals to specialised wellbeing services through our partner Salute for Service.

Resources & Technical Requirements

What you need: a computer with webcam/microphone, reliable internet, and office productivity software. If undertaking workplace-based assessments, you’ll need employer permission to collect evidence. We provide the LMS, learning materials and trainer support.

Credit Transfer & RPL Pathway

We recognise equivalent units you have already achieved and can assess your prior learning and service experience. See our RPL and Credit Transfer Guide for evidence types, steps and timeframes.

Transition Arrangements

If the qualification is superseded, we’ll follow our Transition & Teach-Out Policy and advise your options.